Unprofessional and *********** employees and Management does nothing.

I have been trying to understand how this company works but I failed from the beginning till today. As of today Nomonde dropped the call in my ears, and James told me the way to **** off. Despite the fact that my car has been with them for more than a month, and the delayed came from Renew-it as whole.

When my car was authorised by the budget insurance on the 26 October 2022 it was with Renew-it Sandton for some reason I got notified that it has to move to Greenstone to start with the repair. I then refused because I didn’t want delays with starting the work, but I was assured that the car was going to be transport that same week to Greenstone and the assessor will assess the car on the 31th October 2022. But things didn’t go that way, the car was only towed on the 2nd November 2022 to greenstone after I made an enquiry, after all this inconvenience the asses didn’t assess my car that same week, it was only assess on the 07th or 8th November. Meaning I have had already experience 2 weeks unnecessary delays.

After then I expected this car to be treated as a priority since I’ve raised my concerns several times to several people. But still I continued to get delayed further without proper communication. Nomonde Manqele the person whom was supposed to be updating me on the third day never done that, I could call myself to know how far is my car from the process perspective. She has dropped the call on me several times, and I asked to be transferred to her manager but the switch board never done that successfully. I was then transferred to the gentleman who his name is James, from the 1st time talking to him he told me that there are cars which are there for 3 months so there is nothing important with my car and he made it clear to me that he is not going to listen to me instead I must listen to him. He didn’t even get to hear what was I complaining about, which was the poor communication, giving wrong information/update regarding the car, unnecessary delays and lack of customer service.

Today Nomonde dropped the call in my ears again after I made contact with this company. I then called James and he also yelled at me, telling me that he is not going to listen to me despite him promising me that my car was going to be given to me on the 29th November after the light module has been fixed and they have polished the car and il get it then.

My concerns as of today is the way this company has treated me from day 1 I was dealing with them. They have been *********** from the beginning I mean from assessing my car to the customer service and updating me on the process/stages of the process, it was not done proper or not done. In addition to this I get yelled at and dropped the call in my ears, no one is willing to listen, when I ask to talk to the management I don’t get transferred to them or referred to them. Is this what the company Renew-it expect to be paid for?

Since now that the head light will take 15-20 working days to be delivered because of the poor skill from their assessor, if that person done the assessment the way they were supposed this part would have been order with other items that I waited for when they were ordered.

I recommend this company to train its people/ hire competent people and look at the reviews on your website and take action against your employees.