MM
Mandla M
1 reviews | Active since Sept 2019
21 Oct 2024, 12:40
Unhappy customer - Poor service
I'll never recommend this repair shop to anyone. 2.91 rating(I am not suprised) No communication from the shop and sometimes they ignore your calls and have to get through to them using a different phone. I have to call them for an update, unlike them keeping me up to date as to what's happening. When I call and ask for a callback, they don't return my calls.
I have been tracking my car and it has been in the same place for two weeks with no movement.
My car has been sitting with them for more than a month and nothing has been done.
Can I please get my car back ASAP. I am an unhappy client.
Helpful (0)
Replies (3)0
Replies (3)
Renew-it Greenstone's replyOfficial
21 Oct 2024, 13:15Good day Mandla M
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Greenstone's reply21 Oct 2024, 13:15
Official
Good day Mandla M
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
MM
Mandla M's updateReviewer Update
24 Oct 2024, 13:01Good day Renew ,
Its been 3 days later, and no one has contacted me regarding this issue. My car hasn't been done as yet. I have been told false information everyday when I call, only to find out that nothing has been done to the car as stated.
You have failed me as a client and I would never recommend you guys. As it stands I really want my car back even if its not done, because it seems like you guys are failing.
Its been 3 days later, and no one has contacted me regarding this issue. My car hasn't been done as yet. I have been told false information everyday when I call, only to find out that nothing has been done to the car as stated.
You have failed me as a client and I would never recommend you guys. As it stands I really want my car back even if its not done, because it seems like you guys are failing.
MM
Mandla M's update24 Oct 2024, 13:01
Reviewer Update
Good day Renew ,
Its been 3 days later, and no one has contacted me regarding this issue. My car hasn't been done as yet. I have been told false information everyday when I call, only to find out that nothing has been done to the car as stated.
You have failed me as a client and I would never recommend you guys. As it stands I really want my car back even if its not done, because it seems like you guys are failing.
Its been 3 days later, and no one has contacted me regarding this issue. My car hasn't been done as yet. I have been told false information everyday when I call, only to find out that nothing has been done to the car as stated.
You have failed me as a client and I would never recommend you guys. As it stands I really want my car back even if its not done, because it seems like you guys are failing.
Renew-it Greenstone's replyOfficial
04 Nov 2024, 10:25Good day Mandlenkosi
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Greenstone's reply04 Nov 2024, 10:25
Official
Good day Mandlenkosi
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice