Unacceptable Delays and Poor Communication at Renew-It Greenstone

I am extremely disappointed with the service I have received from Renew-It Greenstone.

My vehicle was booked in for repairs on 08 April 2026 following an insurance claim. As of 02 June 2026, I am still without my vehicle and continue to receive conflicting information regarding the repair status.

Throughout this process, communication has been very poor. I have had to constantly follow up for updates, and the responses have been inconsistent. At one point I was told the vehicle was in the paint department, then I was advised it was in the assembly department and in the final stages of repairs. Now I am being informed that parts are still outstanding and have not yet arrived.

It is unacceptable that after almost two months there is still no clear completion date. If parts were outstanding, this should have been communicated honestly and proactively from the beginning.

The lack of transparency, poor customer service, and continuous delays have caused significant inconvenience. As a customer, I expected regular updates, accurate information, and realistic timelines, none of which have been provided.

I would appreciate a formal response from Renew-It Greenstone explaining:

Why the repairs have taken almost two months. Why conflicting information was provided throughout the process. What parts are still outstanding. When I can realistically expect my vehicle to be returned.

I hope this complaint receives the attention it deserves and that steps are taken to improve communication and customer service for future clients.