Told worse case scenario 10 days from ordering the parts

<p>I had to book my vehicle in on the 3rd of July. However when I got there I asked whether an assessment can be done at the parts be ordered. I was told by reception that it was better to do that cause then when the parts arrive and I bring the vehicle it will go straight in. And in the same sentence was informed that it wont take long " worst case scenario 10 days from ordering parts" as its minor damage. I was told to pay the R6K+ because its a pre-order the access amount must be paid before they can order.</p> <p> </p> <p>I am not covered for a rental vehicle and due to the urgency I paid the full amount on the 3rd. I was called on the 5th and informed that parts have arrived. I was only able to book my vrhicle in Friday morning the 7th at 8:00. Only at 17:00 on Friday I got a msg to say my car is being assessed for additional damage. </p> <p> </p> <p>On Monday the 10th I get a msg to say they are awaiting arrival of parts.... which was already there on the 5th....</p> <p> </p> <p>Based on the assessment feedback the assumption that it will take about 5 days I booked a rental vehicle until 13 July. I received an email 11 July stating my car went into panelbeating. Its been there dince Friday morning at 8:00. When I called todoy I was told its only going to be available next week..... Just to replace a bumper and grill? This is not acceptable. I will be without a car from tomorrow and work 50km's from work. So its not that I can just ask someone to drop me off. I havevto go to Potchefstroom on Saturday to fetch my son but do not have a car. I have already had to take out R11K of my salary 1 - to pay the access and 2 - for the rental car. </p> <p> </p> <p>I cannot spend another R4K on a rental car and hereby request that you please keep by your to word and ensure my car is finish tomorrow (13 July) afternoon or latest Friday lunch time. I have to go fetch my son and need to get to work.</p> <p> </p> <p>This is not a big job as said by the consultants and already waiting 4 working days just for a bumper replacement is not acceptable. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>