Terrible Service

My car was towed into renew it Greenstone on 12 May 2023 after my claimed was approved from First for woman and was advised that renew will be the responsible panelbeater to fix my car. I received a email on 12 May confirming evaluation had been done however there were parts that were not in SA that needed shipping and therefore the repairs would take longer. Ever since no feedback from renew it unless I ask where I would get the same response that they have not recieved any feedback. I than started doing a follow up myself with Nissan SA only to be advised that they are not able to pick up any order from the backorder number that I was given by renew Greenstone on 12 May. I need follow ip with renew it advising them of my finding however they kept insisting that parts are ordered and they are waiting, after serval attempts to get them to send me written confirmation from the supplier confirming the order, they failed to do do. I made my insurance aware first for woman who advised they cant hold the panelbeather accountable for delayed parts however the issue here being that Nissan SA had no record of this order. I than received a call today 26 June 2023 from Nissan SA advising that parts have arrived, when I did a follow ip again with renew it I was advised that 5 more additional parts needed to be ordered. What evaluation was done at first that did not give a clear indication of that parts that needed to be replaced, was an evaluation ever done or it it only been done now after 6 weeks that my car had been lying there. I have had to hire a car at my own expense and my insurance first for women was unable to extend the 30 days car hire. This has caused so much financial implications and neither renew it or first for woman want to take accountability. 6 weeks later I dont have any confirmation of estimated turn around times as to when my car will be ready.