Terrible Service

<p>I had the misfortune of being sent to Renew-it Greenstone by my insurance company to repair damage to my vehicle.</p> <p>On the day I dropped my car off I requested them to contact me regarding a dent I wanted repaired on my own account, of course I wasn’t contacted and had to phone again.</p> <p>The service agent advised that she has sent the request to an estimator (Gavin), who will be sending me a quote shortly (13 Jan). 4 days later I still didn’t receive the quote and had to contact them again, I eventually received a quote from Gavin Saacks on 17 Jan, with an estimate total of R 995 367.35?!?!</p> <p>I advised him that his quote is incorrect (obviously it is not process to check quotes before sending them to client). I then received a “revised” quote of R 11 588.58 of which R 6 500 was for “Shop Supplies”, when I rep**** to advise that this was too expensive and possible incorrect, I was advised that the system were down and therefore I received another incorrect quote, he would send an updated quote. I still haven’t received the corrected quote. On collection of my car (19 Jan) I raised this with Ryan as Gavin was not in. Ryan guaranteed me that he would follow-up and contact me the following day.</p> <p>Upon reviewing the reparations to the car, we noticed that some scratched to the front bumper wasn’t repaired and paint from the accident was still on the left mirror of the car. Ryan was going to follow-up with the accessor. Needless to say, I’m still waiting for his call.</p> <p>I received a follow-up call from a Renew-it service agent to confirm whether I was satisfied with the service, when I explained my experience, she advised that she would get Ryan to contact me urgently. Needless to say, that also didn’t result in anyone contacting me.</p> <p>I probably won't get a response to this review, but it might deter other people from making use of Renew-it Greenstone.</p>