Terrible experience with Renew it Green Stone

Terrible experience, I had an accident on the 20 February and I had to beg for my car to be collected from first help. I was told to ask my insurance to send an email which they did on the 27 February on Friday when they had already approved and they informed me they will only collect it on Monday the following week. I keep getting different turnaround times regarding the car parts. I called last week and yesterday and I was informed that it takes 3-5 days for them to get the parts and when I called today they extended the time frame to 7 days. It’s close to a month and nothing has been done I am very disappointed and would not recommend them to anyone.