EM
Ethne M

1 reviews | Active since Aug 2025

19 Aug 2025, 22:10

Sloppy work on car repair and poor customer care. Auto and general and renew it.

They force us to take care to renew it in greenstone 99km from. My place for minor repairs and it took them 2 months to complete. Poor customer service and no proper feedback. Auto and Gerald dumb ypu and dont even care. Courtesy xar 30 days expire and you have too see to finish. Its a polo for goodness sake manufactured locally. They then say they ate waiting for parts from Germany. What a disgrace. In meantime pay for insurance for nothing. Auto and general must have alternative panel beaters. The renew it is not effective. A front light takes them 30 days to get it. I asked for my quotes and still no reply. What a nightmare.

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply20 Aug 2025, 08:29
Official
 
Good day Ethne


Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
 
 Renew-It Team, Always@yourservice