Shocking Experience with RENEW-IT Greenstone.

I hope this message finds you well. I am reaching out to share my recent experience with Renew-It, a company that was outsourced by First for Woman Insurance to handle the repairs of my vehicle following an accident on the 2nd of December 2023. I believe it's crucial to bring attention to certain aspects of the service provided by Renew-It.

My vehicle, which I maintained meticulously before the accident, was entrusted to Renew-It for repairs. Regrettably, the overall process has been less than satisfactory, and I want to share my concerns about the service received.

During the initial assessment, it became apparent that Renew-It had utilized second-hand parts confirmed by one of the employees as authorized by First for Women, and the quality of craftsmanship raised some concerns. Observable issues included a second-hand bonnet that didn't perfectly match the paint, a bonnet that was not aligned properly, and padding that exhibited movement and did not fit seamlessly. These observations suggested a compromise on the quality of the repair work. There was a visible blending attempt on the fenders which devalued the vehicle significantly.

First for Woman Insurance authorized the use of these second-hand parts. The total amount approved for minor repairs exceeded R 61,000, which included a second-hand bonnet requiring a respray, valued at R 16,000. It seemed disproportionate, considering industry standards, raising questions about the overall value of the service provided.

Additionally, my requests for the assessment report and phone call recordings from the day of my claim have gone unanswered to date, contributing to a lack of transparency and accountability.

I feel it's important to share my experience to inform other vehicle owners. While I acknowledge that every situation may differ, it's crucial to exercise caution when choosing a service provider for vehicle repairs. I am greatly disappointed.