Shocking customer support

My car was taken to Renew It, Greenstone, by Dial Direct Insurance on 9 March 2022. My car stayed in ordering parts for a week and a half when I called in they said they had made a mistake as they were not ordering parts. When I asked when the car would be ready it was said I would receive my car 24 March 2022. After such trouble to get hold of them through the whole process of fixing my car--phone calls are not being picked up I am now being told my car will only be ready next week. I called asking for an update from my service consultant NOMONDE! She promised to call me back but i have received no call. I explained to nomonde that my car hire was expiring and she said she would call me back again yesterday still nothing. My car hire is expiring tomorrow so I dont know how they expect me to get to and from work. Im shocked at the treatment supp**** by re-newit rivonia same as the one received from dial direct.