SM
Siphokazi M

1 reviews | Active since Jan 2020

29 Jan 2020, 20:22

Run from Renew-It Greenstone

I was involved in a car accident on the 14th of November 2019 and my car was towed to Renew-It Bedfordview. On Monday the 25th of November my car was then taken to Renew-It Greenstone. To date I have not received my car. I have been waiting for a passenger airbag since December 2019. They say Nissan keeps changing the delivery date. To say this is an inconvenience is an understatement. I am financially stranded because I have to rent cars in order to get to work. Renew-It Greenstone is now making it my mission to call Nissan and lodge complaints. I tried and Nissan couldn’t be bothered to assist me either. I was told by the Nissan parts manager Adriaan Pretorius from East Rand mall to call customer service at least 5-6 times a day in order to request a courtesy car because they keep changing the delivery date. Customer service told me that will not be possible because Renew-It Greenstone are the ones fixing the car and not them. I really need help, my insurance Auto and General told me that they cannot help me and I must take it up with Renew-It Greenstone. At this point I don’t know what to do. Save yourselves the trouble and go elsewhere.

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply31 Jan 2020, 10:17
Official
Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. The matter is being  escalated to the Operations Manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).  Good day