1 reviews | Active since Jan 2020
Run from Renew-It Greenstone
I was involved in a car accident on the 14th of November 2019 and my car was towed to Renew-It Bedfordview. On Monday the 25th of November my car was then taken to Renew-It Greenstone. To date I have not received my car. I have been waiting for a passenger airbag since December 2019. They say Nissan keeps changing the delivery date. To say this is an inconvenience is an understatement. I am financially stranded because I have to rent cars in order to get to work. Renew-It Greenstone is now making it my mission to call Nissan and lodge complaints. I tried and Nissan couldn’t be bothered to assist me either. I was told by the Nissan parts manager Adriaan Pretorius from East Rand mall to call customer service at least 5-6 times a day in order to request a courtesy car because they keep changing the delivery date. Customer service told me that will not be possible because Renew-It Greenstone are the ones fixing the car and not them. I really need help, my insurance Auto and General told me that they cannot help me and I must take it up with Renew-It Greenstone. At this point I don’t know what to do. Save yourselves the trouble and go elsewhere.
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. The matter is being escalated to the Operations Manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). Good day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. The matter is being escalated to the Operations Manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). Good day
