Respect My Time

<p>Firstly, I understand how busy you guys get, that was evident in that it took half a month to book my car in after my accident. What I don't understand is how a company of your size never has drivers available, to deliver or collect vehicles - or was it becasue you are dealing with a young female adult. Because, I'd heard you can collect vehicles from and deliver them back to people even as far as PTA for your customers (I heard this from your employees, lest you deny it- if they are lying, make it a point to find out why). Any way let's move from that ppoint, I dropped my car off myself and got myself back to work. I also, came to collect it but that is an infuriating issue on it's own as you will see in my second point.</p> <p> </p> <p>Second point: I'm called before the clock has even struck 06:30 to come collect my vehicle. Why can't it be dropped off and I can do the assessment here? it's only 8km out it's not like your drivers will spend all day on the road - this was my argument when you asked me to drop it off as well. Any,way, I arranged a 13:00 appointment to come collect my car, because I only have lunch off it's so busy here. 13:10 still no call from the driver, I call you and it appears you have all forgotten about me, since you have to call a driver to come get me. He arrives at 13:50 because he was given the incorrect pickup address, cellphone number and name. Could you be more ***********. My details are on your database somewhere I assume, so why are you guessing even my surname? The driver was upset himself, that how bad it was. If I hadn't walked past reception, he would've probably turned back becasue they didn't know who he was talking about when I arrived. Beyond that, we arrive, my paperwork isn't ready!. Why you toldme you don't accept cash, so I came preared with my card moes, why can't yol be prepared? Nxlai man. </p> <p> </p> <p>So my car is brought out, and what do you know!!!! A scartch, so deep you couldn't polish it out. Now tell me, who okayed that car for collection without inspection? If it was inspected beforehand, why then after someone scratched it, did they not report it? Finally, you guys have been fixing cars for years now, do you not know what kind of scratch can be polished out and which one needs to be repainted? Mind you now its 14:30 - lunch ended 30 mins ago...I'm hungry - because I didn't eat I thought I'd be back or drive past somewhere when I came back. The canteen at the office closes at 14:00 (what do you know). </p> <p>So eventually, the lightbulb comes on, and your guys realise the scratch is too deep to be polished. My car has been with you for almost 4 weeks and you suggest I bring it in the following week to fix my scratch? Hai people, I have work, just like yours is at renew it, mine is at my workplace - I can't spend my life at renw it. It's almost 15:00 I've paid my excess, because these people thought they could polish out the scratch on the car. Now what, I suggest you deliver it tomorrow (because I'm not gonna come back here on Monday) and what do you know, next problem. There are no drivers available to take me bacck to the office and none of you know what time a driver will be available. Uh, hello call one and find out, or track him I don't know. My battery is at 3% so I've put my phone on ultra mode, I can't uber - I'm whatsapping people to send me an uber but guess what, PEOPLE ARE AT WOR**** as I should be. </p> <p> </p> <p>Anyway, eventually someone responded, I stormed out because even the lady I was dealing with had left her desk. If yol didn't cancel my ride - I'm not sorry. I'm still irritated but worse, I'm hungryand I have to work late because I've been away from my desk since 1pm - it's 15:30 now. Thanks Uber.</p>