Renewit-Greenstone : poor customer care and service.

Renew-it Greenstone fails to remedy a situation caused by their own doing in extending the repair period following failure to order all required parts from when they received the vehicle on 28 February.

When the vehicle arrived at their premises a full inspection was done on required repairs, including parts. This situation is caused by failure in their internal control systems to do prior confirmations, with all involved including technicians or whoever determining and approving work on cars, before ordering correct parts and commencing with repairs.

Instead of being informed to collect my car tomorrow, I received a text that "additional" parts need to ordered which might take another 2 weeks to arrive and be fitted. I asked for a courtesy car as my car-hire period, arranged according to Renewit's 10-15 days repairs period, expires on Saturday 21 March, which also marks more than 3 week since my car has been at Greenstone.

They are not providing a remedy, or suggesting other means to address this issue amicably so I can have a means of transportation until repairs are completed.