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Lerato

1 reviews | Active since Mar 2025

10 Mar 2026, 10:47

RENEW-IT GREENSTONE TERRIBLE SERVICE

My car was taken to renew it in Greenstone on 18 February 2026. On 24 February 2026 i received a call saying they are done with assessments & will start ordering the parts. I've been calling them for updates they keep on telling me they are waiting for parts. This morning i tried to interact with them via watsup they said my service advisor will call me until i called them. The lady by the name of Sharon told me car parts were ordered on 4 March & they should be having them today ,she said she will call me back....Even now i'm still waiting for her call. In 2024 I gave them 4 stars they kept on updating me & they didn't take this long to repair my car. I'm really disappointed with their service. They don't take people serious. I wish my insurance took my car else where for repairs. I hope & pray that my car does not come back with missing parts or other problems as many people complain of such when they've taken their car to RENEWIT-GREENSTONE.

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Replies (4)
Renew-it Greenstone
Renew-it Greenstone's reply11 Mar 2026, 09:39
Official
 Good day Lerato


Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
 
 Renew-It Team, Always@yourservice 
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Lerato's update12 Mar 2026, 14:09
Reviewer Update
Just as I expected...It's an apology, the matter has been escalated to management but no change. Some lady called me yesterday morning asked if its an convenient time for me to talk. I told her no but she can call me back around lunch time 12H00. Thought maybe someone might try to contact me today but nothing...These people don't take people serious
Renew-it Greenstone
Renew-it Greenstone's reply13 Mar 2026, 07:37
Official
Apologies, for that, we will call you right back.
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Lerato's update31 Mar 2026, 22:22
Reviewer Update
So today i thought let me call to do a follow up on my vehicle repairs since no one is saying anything. When I called they told me they are short of a part from Hyundai. After waiting for weeks for them to order parts. They **** to me saying they have all the parts then stopped working on my vehicle due to firstforwowen insurance issues. After driving to the panel beaters, we gave them a go ahead "with the information that they have all the parts with them" to continue with the repairs but to my surprise today, they haven't continued & still short of a part. I'm so heartbroken, disappointed & devastated. 😩