Renew-It Greenstone over promise and under deliver

My daughter was involved in an accident on Linksfield Road on 26th November 2015. She was stationary when an old man went into the car behind her and that car went into her. The car was insured with Anderson Insurance (please DONT ever touch them! Low monthly premiums, high excess, shoddy service). Anyway, eventually Anderson Insurance gave Renew-it Greenstone to go-ahead. Parts were ordered and work began. Because the car had been there so long, we requested that it be treated as a priority and were assured it would be. On Friday she was told that her car would possibly be ready on Saturday but definatly would be ready on Monday. Well.. today is Monday and guess what? We get told that they have a team who will work overtime on her car tonight. Over promise and under deliver is clearly Renew-It's new motto. I receive a phone call now telling me they can give my daughter a courtesy car but oooops - its only available tomorrow and its manual not automatic (funny, did anyone check that my daughter's car is manual?) - and.. if her car is only going to be ready tomorrow, why offer her a courtesy car tomorrow? Does anyone know what's going on at Renew-It Greesntone? I have my doubts!