KS
Kamohelo S
1 reviews | Active since Oct 2022
03 Oct 2022, 12:45
Renew it Greenstone BAD BAD services
When your insurance company refers your car to renew it, be prepared to be frustrated. They sent me an email informing me that once parts are received, the process takes 10 - 20 working days. Today we are on day 24 and there is minimal movement, basically they haven’t done anything. According to my tracker app, the car is as last touched 8 days ago. I called the call centre this morning, the lady I spoke to said she will speak to the manager and call me back, I’m still waiting for the call back. ZERO CARE AND ZERO CUSTOMER SERVICE. They don’t even try to the SLA and timeline they created themselves.
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Renew-it Greenstone's replyOfficial
03 Oct 2022, 15:53 Good day Kamohelo,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays with the vehicle repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Please note that your vehicle is currently under the paint preparation department.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays with the vehicle repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Please note that your vehicle is currently under the paint preparation department.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Greenstone's reply03 Oct 2022, 15:53
Official
Good day Kamohelo,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays with the vehicle repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Please note that your vehicle is currently under the paint preparation department.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays with the vehicle repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Please note that your vehicle is currently under the paint preparation department.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice