TK
Thandeka K

1 reviews | Active since Nov 2019

11 Nov 2019, 18:49

Renew-It Greenstone

The staff at Renew-it Greenstone have to to be trained I brought my car in for scratches an dents recommended by my insurance however my car was stuck with them for the whole month I started to call after three weeks with no update on what's going however Adri told me she has been trying to call me every day wow finally called my insurance for back up finally my car was ready after 4 weeks of minor scratches an dent an when I came in she was a little off never apologized an had the wrong numbers an wrong email next time train your staff to have better customer service told my insurance never to recommend you again

0
Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply12 Nov 2019, 09:08
Official
Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. The matter is being  escalated to the Operations Manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).  
Good day