KK
Keenan K

1 reviews | Active since Aug 2017

07 Aug 2017, 18:44

Renew-it Greenstone a big joke!

<p>Day 1: I was contacted by Renew It Greenstone to pick my vehicle up on Monday 31 July 2017. After signing and paying I was then given my keys. I jump in to my car and the first thing I see is an error message, saying my driver side indicator is not working. My first question was why didn't quality control pick this up? Nevertheless, I was made to wait an hour before they came to the conclusion that a new part would need to be ordered. I was also promised by Dion that somebody would come out to me to complete the job. Fair enough...</p> <p>Day 3: Courtesy Call regarding my overall experience was a bit of a farce, considering the fact that I left a poor review and nobody has even contacted me about this since. Lots of apologising but little direction around what happens next...</p> <p>Day 5: I had to call Renew It Greenstone around 5 times before I could speak to the Manager, Dirk. He promised to contact me regarding the arrival of the part, but alas, I am still waiting for his call.</p> <p>Day 7: Still nothing. Not an email, not a call, not even an SMS. How much longer do I need to wait to hear from Renew It?...</p> <p>Terrible service from this panel beater and I advise everybody who is being forced to send their beloved vehicle to this shop to push back. Dion, Dirk and co do not have a clue as to how to deliver value to their customers. Another shining example for SA.</p> <p>I run a massive risk of causing an accident due to my driver side indicator not working, but then again, it is in the panel beater's interest if my car is a risk on the road...</p> <p>Disgusted<br />_KK</p>

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Replies (3)
Renew-it Greenstone
Renew-it Greenstone's reply08 Aug 2017, 08:43
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. In order to escalate this matter to the Service manager for a resolution kindly provide us with the vehicle registration number.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

KK
Keenan K's update08 Aug 2017, 08:45
Reviewer Update

FV79VR GP

KK
Keenan K's update21 Sept 2017, 08:36
Reviewer Update
Well, what a surprise. I have STILL not had my indicator replaced! Atrocious level of service and an embarassment for the Renew-It Group. Numerous 'courtesy calls' from Aneshen Govender from Unity, nothing from the Panel Beaters. It has been almost 2 months since I collected my vehicle and nobody cares about the fact that a shoddy job was done and my vehicle IS STILL a risk on the road??? Disgusted