TS
Tshepo S
1 reviews | Active since Aug 2015
18 Oct 2023, 08:59
Renew-It bad service
I was insured with Nedbank and their repair partner is Renew-it. As a customer I need to constantly call Nedbank who do not have updates what Renew-it is doing and Renew-it is sending me back to the clueless bank insurer. Its been a month now that the car is with Renew-It . The information from Teagan is rather vague and i need to followup with him/Her regarding updates. They dont know when the car will be finished or when the parts will arrive. Furthermore the as a customer i was not sent the assessment report or even the excess amount.
I dont know how the business is ran but this is rather not what i expected. I'm really disappointed
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Replies (4)0
Replies (4)
Renew-it Greenstone's replyOfficial
18 Oct 2023, 16:58Good day,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Greenstone's reply18 Oct 2023, 16:58
Official
Good day,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
TS
Tshepo S's updateReviewer Update
31 Oct 2023, 13:01 Good day Wayne
I am a very unhappy customer and the contact details on site are not going through, hence i'm writing this mail.
I have been patient and understanding regarding the slow process of fixing my car which to date has been in your hands since late Sept.
- Renew-It has been working on this car since 05/10/2023. Authorization was sent by Nedbank on this day i believe
- From the 5th to the 13 oct was how long teh inspection took.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- They only arrive on 23rd
What further makes me lose my patience is the fact Teagan either sounds bored or unbothered over the phone or answers mail when she wants.
Furthermore there is conflicting messaging between your site, what Teagan tells me and what SMS notifications come through. This can be seen in the communications I have had with her.
Now let's talk about why I'm sending this mail. Teagan cannot tell me what does this mean:
Solely basing her response to what I can already see on the site, which is a major update but failed to notify me about. I needed to call in to find out what was happening.
Now i need to know few things here:
1. What is a speed bump
2. How long will it take to rectify this? Previous experience has shown that Renew-it takes three days to fix things.
3. When am I getting my Vehicle?.
With all this tedious process of getting a car fixed. I need a better time frame. AT this point i believe Renew-It is under staffed or lackluster
TS
Tshepo S's update31 Oct 2023, 13:01
Reviewer Update
Good day Wayne
I am a very unhappy customer and the contact details on site are not going through, hence i'm writing this mail.
I have been patient and understanding regarding the slow process of fixing my car which to date has been in your hands since late Sept.
- Renew-It has been working on this car since 05/10/2023. Authorization was sent by Nedbank on this day i believe
- From the 5th to the 13 oct was how long teh inspection took.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- They only arrive on 23rd
What further makes me lose my patience is the fact Teagan either sounds bored or unbothered over the phone or answers mail when she wants.
Furthermore there is conflicting messaging between your site, what Teagan tells me and what SMS notifications come through. This can be seen in the communications I have had with her.
Now let's talk about why I'm sending this mail. Teagan cannot tell me what does this mean:
Solely basing her response to what I can already see on the site, which is a major update but failed to notify me about. I needed to call in to find out what was happening.
Now i need to know few things here:
1. What is a speed bump
2. How long will it take to rectify this? Previous experience has shown that Renew-it takes three days to fix things.
3. When am I getting my Vehicle?.
With all this tedious process of getting a car fixed. I need a better time frame. AT this point i believe Renew-It is under staffed or lackluster
TS
Tshepo S's updateReviewer Update
16 Feb 2024, 16:40My car is still not fixed. Received it in Nov and the steering locked and renew it moved to to another place call ACD which they still did not provide contact person or even any assistance.
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi *** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi *** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
TS
Tshepo S's update16 Feb 2024, 16:40
Reviewer Update
My car is still not fixed. Received it in Nov and the steering locked and renew it moved to to another place call ACD which they still did not provide contact person or even any assistance.
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi *** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi *** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
TS
Tshepo S's updateReviewer Update
29 Feb 2024, 16:51Kindly advise why am I paying for excess when the repairer did not do proper fixing initially of the vehicle.
Because it is the same initial claim?. Why am I paying excess again for a fault that Renew-it did not fix and now I have to pay again to ACD.
I really don’t understand what is happening here. My car hire is not activated. Why that I have to do all this every time with Nedbank Insure.
TS
Tshepo S's update29 Feb 2024, 16:51
Reviewer Update
Kindly advise why am I paying for excess when the repairer did not do proper fixing initially of the vehicle.
Because it is the same initial claim?. Why am I paying excess again for a fault that Renew-it did not fix and now I have to pay again to ACD.
I really don’t understand what is happening here. My car hire is not activated. Why that I have to do all this every time with Nedbank Insure.