******, *********** and Unprofessional Service

The Renew- It Greenstone is one of the worst Branches any one can take his or her vehicle to. My BMW 135i was involved in a minor car accident in 17 December 2018.It had a front bumper and bonnet damage. We only got the car today dated the 25 of March 2019. We were called on the 3rd of March that the car was ready, while we were on our way driving to their office to pick up the car, we were told that the car is not ready that they found a scratch on the bonnet. That took almost a week, finally we went there to pick up the car and found out that the bonnet wasn't aligned properly we had to wait in their premises from past 10:Am till almost 5:00 PM. We failed to take the car on that day again and was told they will get back to us. After waiting without any response I went to the office and was told to speak to a ****** dial direct agent called Mannie, who told us that he is there for our interest and will get everything resolved. He was a sheep in a wolf’s clothing, he gave us his mobile number, which he never picked up for a week but would rather give to a lady whom will speak in Afrikaans and laugh loud on the back ground before rudely hanging up the phone, when we call their office land line they flagged our calls and do not pick it up. We then learnt of this and used a different number entirely to ring the office and was told to hold on the phone.

Finally when we got hold of Mannie he was so very rude on the phone and hung the phone up on us which is one of the worst thing any employed worker in a company or any institution would be found wanting off. We then drove the same day to Renew -It in Green Stone to speak to their Director called Wayne whom said he would make things come right. Mannie was never called to apologies before me for his very rude manners. I again complained to his superior of what Mannie did and he just stood in front of me having nothing to say not to call him to answer for his deed. We came to a conclusion that they are covering up for Mannie and knew very well that he his ****** and are either in the same camp as Mannie, while I was there in their premises there was also a gentleman whom was also having a terrible experience with this very branch. When I was told my BMW was ready to be picked up, driving it out of the premises of Renew it, there was fumes coming out of the bonnet, I and my wife came out of the car to our surprise there was a water leak in the water bottle which was broken.

This was now unprofessional and showed great incompetence, for how will work on a car with a front dent and changed the radiator surroundings and yet failed to do a pressure test on car. I also noticed that there was a terrible sound coming out of our vehicle, the front windscreen pillars which was changed was not properly installed as both where shaky this we complained to the director, Wayne, yet this wasn't fixed or seen to. The cigarette compartment was also damaged as this wasn't previously damaged. This was fixed when we complained about it. We were just tired of their incompetence and took the car today dated the 25th of March 2019. The bonnet that was sprayed looks like what was sprayed at a road side panel shop as it still has preparation lines visible to the eyes on it. The car license disc is missing and we were told they cannot find the car disc which they changed the damage windscreen, the car has a squeaky terrible noise coming out of the engine when one drives and just noise coming out everywhere of the car, it is appalling. We have complained to Dial direct whom we are waiting on to come pick up the car to another competent repairer whom can rectify all this terrible noise.