Prosedures skipped and car damaged

My car was in a accident an was towed by Miway to their service provider renew-it greenstone.

Basic standard procedures like a check in list and check in photos were not done. Miways senior Assesor Albert says this is a internal matter. IT is not cause since my car was in posession of Renew-it the car got extra damage.

I was told by senior assesor Albert from Miway that these things happen and will be delt with internally. I totally disageree with this, for the pure fact if they see something is damaged the dont care it can be damaged futher, part of the claim or as the senior assesor of Miway states this happens.

So they can damage your car futher and its okay, if you do something to futher the damage on the car you liable/prosecuted for *****.

Something does not add up. Even a document with the damages from Gavin Shaacks that was sent by him now according to the assesor is not a legal document.