Poor workmanship or should I say none at all
My car was sent by my insurance to Renew-it Greenstone, and they repaired it and told me to collect. I had to take the vehicle back as the work was not done right. I then had to have them collect the car two more times to fix damages not fixed the first time. Since I received the car, I have been complaining that the car is not right, there is damage to the doors, the paint job is terrible and does not look correct, and there is mechanical damage, Renew-it has constantly told me I am wrong. I have now taken the car for a second opinion, and they told me the car is not safe to drive and there is so much wrong on the car. I have sent email after email to Renew-it, and since I have proof they are wrong, they are now dodging me, stay away from this place, you will end up losing your money
Helpful (0)
Replies (5)0
Replies (5)
Renew-it Greenstone's replyOfficial
21 Oct 2022, 12:56 Good day,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication you receive from the branch. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication you receive from the branch. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Greenstone's reply21 Oct 2022, 12:56
Official
Good day,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication you receive from the branch. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication you receive from the branch. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
's updateReviewer Update
21 Oct 2022, 14:38do not waste my time by saying the branch will reply,
I sent a detailed email with grievances and that they failed to repair the car, and I want my money paid for excess returned, and the manager was very clear in her response,
she ignored the poor workmanship, the fact that work was not done correctly and you placed my life in danger, and responded as below
so she did work on the car, but it was not done properly and was not repaired properly, but clearly renew it believe that I should pay still, like if i go to a restaurant, and order food, but only get a coke
the restaurant cannot charge me for the meal as I did not receive it
Good Day Mr ..., Trust you are well? I do apologise for all the inconvenience you have experienced but with regards to the excess the work was done on your vehicle so the excess cannot be refunded back to you. Kind Regards
Lechaan Gouws
Service Manager
|
Direct: ***
Email: ***
Website: www.renew-it.co.za
I sent a detailed email with grievances and that they failed to repair the car, and I want my money paid for excess returned, and the manager was very clear in her response,
she ignored the poor workmanship, the fact that work was not done correctly and you placed my life in danger, and responded as below
so she did work on the car, but it was not done properly and was not repaired properly, but clearly renew it believe that I should pay still, like if i go to a restaurant, and order food, but only get a coke
the restaurant cannot charge me for the meal as I did not receive it
Good Day Mr ..., Trust you are well? I do apologise for all the inconvenience you have experienced but with regards to the excess the work was done on your vehicle so the excess cannot be refunded back to you. Kind Regards
Lechaan Gouws
Service Manager
|
Direct: ***
Email: ***
Website: www.renew-it.co.za
's update21 Oct 2022, 14:38
Reviewer Update
do not waste my time by saying the branch will reply,
I sent a detailed email with grievances and that they failed to repair the car, and I want my money paid for excess returned, and the manager was very clear in her response,
she ignored the poor workmanship, the fact that work was not done correctly and you placed my life in danger, and responded as below
so she did work on the car, but it was not done properly and was not repaired properly, but clearly renew it believe that I should pay still, like if i go to a restaurant, and order food, but only get a coke
the restaurant cannot charge me for the meal as I did not receive it
Good Day Mr ..., Trust you are well? I do apologise for all the inconvenience you have experienced but with regards to the excess the work was done on your vehicle so the excess cannot be refunded back to you. Kind Regards
Lechaan Gouws
Service Manager
|
Direct: ***
Email: ***
Website: www.renew-it.co.za
I sent a detailed email with grievances and that they failed to repair the car, and I want my money paid for excess returned, and the manager was very clear in her response,
she ignored the poor workmanship, the fact that work was not done correctly and you placed my life in danger, and responded as below
so she did work on the car, but it was not done properly and was not repaired properly, but clearly renew it believe that I should pay still, like if i go to a restaurant, and order food, but only get a coke
the restaurant cannot charge me for the meal as I did not receive it
Good Day Mr ..., Trust you are well? I do apologise for all the inconvenience you have experienced but with regards to the excess the work was done on your vehicle so the excess cannot be refunded back to you. Kind Regards
Lechaan Gouws
Service Manager
|
Direct: ***
Email: ***
Website: www.renew-it.co.za
's updateReviewer Update
21 Oct 2022, 14:39people please beware, the response is from the head of the renew-it branch, service manager, and this is the manner they respond and what they focus on
's update21 Oct 2022, 14:39
Reviewer Update
people please beware, the response is from the head of the renew-it branch, service manager, and this is the manner they respond and what they focus on
's updateReviewer Update
21 Oct 2022, 14:40this is the email I sent to them
Good morning, Pinky Chabalala
I am not sure if you recall my vehicle, the Ford Figo, dark grey/black which was sent for repairs to your company through my insurance company, .... insurance after the vehicle was in an accident.
After you informed me, the vehicle was repaired, I had several concerns, and even had to bring the vehicle back myself as well as have you collect it twice.
I informed you that there was problems with the car, while driving, with the locks, with the interior, and with the bonnet. This was what I had told you among other things. According to you, repairs were done correctly, even though the person from Tiger Wheel and Tyre had to tell you something was wrong with the CV joint.
On my last email to you, I requested you to send me a letter, stating that your company acknowledges the vehicle has been repaired properly, and that it is safe to drive. You refused to send me this letter, and this to my lawyer confirmed that you knew the vehicle had problems but did not wish to deal with me anymore.
On the 19 October 2022, I took the vehicle for an assessment, to another well known company, and the assessor from ... insurance joined me while the car was inspected.
The owner of the company we went to, found multiple faults with the car, which has now proven to be a danger to me driving the vehicle, and he has advised me to park the car off until it can be properly repaired. Budget asked me to send the car back to your company, however I refused. So it will be going to another company. I am sure that budget will make contact with you, to resolve this from their side.
However, I wish to inform you that your company has placed me in a difficult situation, and due to your negligence, you have placed my life, and the lives of my partner and kids, and anybody else who generally travels in my vehicle at risk. You knowingly released a car that was not safe to drive, you failed to properly assess the vehicle and failed to properly inform me of the faults in the vehicle. When I complained you made excuses constantly and constantly tried to pass the buck saying you are not accountable.
based on the above, my lawyer has advised me that I am within my rights to seek legal action, and I assure you, after having given you ample chances to rectify your mistakes, I will pursue as per my lawyer's advice.
Good morning, Pinky Chabalala
I am not sure if you recall my vehicle, the Ford Figo, dark grey/black which was sent for repairs to your company through my insurance company, .... insurance after the vehicle was in an accident.
After you informed me, the vehicle was repaired, I had several concerns, and even had to bring the vehicle back myself as well as have you collect it twice.
I informed you that there was problems with the car, while driving, with the locks, with the interior, and with the bonnet. This was what I had told you among other things. According to you, repairs were done correctly, even though the person from Tiger Wheel and Tyre had to tell you something was wrong with the CV joint.
On my last email to you, I requested you to send me a letter, stating that your company acknowledges the vehicle has been repaired properly, and that it is safe to drive. You refused to send me this letter, and this to my lawyer confirmed that you knew the vehicle had problems but did not wish to deal with me anymore.
On the 19 October 2022, I took the vehicle for an assessment, to another well known company, and the assessor from ... insurance joined me while the car was inspected.
The owner of the company we went to, found multiple faults with the car, which has now proven to be a danger to me driving the vehicle, and he has advised me to park the car off until it can be properly repaired. Budget asked me to send the car back to your company, however I refused. So it will be going to another company. I am sure that budget will make contact with you, to resolve this from their side.
However, I wish to inform you that your company has placed me in a difficult situation, and due to your negligence, you have placed my life, and the lives of my partner and kids, and anybody else who generally travels in my vehicle at risk. You knowingly released a car that was not safe to drive, you failed to properly assess the vehicle and failed to properly inform me of the faults in the vehicle. When I complained you made excuses constantly and constantly tried to pass the buck saying you are not accountable.
based on the above, my lawyer has advised me that I am within my rights to seek legal action, and I assure you, after having given you ample chances to rectify your mistakes, I will pursue as per my lawyer's advice.
's update21 Oct 2022, 14:40
Reviewer Update
this is the email I sent to them
Good morning, Pinky Chabalala
I am not sure if you recall my vehicle, the Ford Figo, dark grey/black which was sent for repairs to your company through my insurance company, .... insurance after the vehicle was in an accident.
After you informed me, the vehicle was repaired, I had several concerns, and even had to bring the vehicle back myself as well as have you collect it twice.
I informed you that there was problems with the car, while driving, with the locks, with the interior, and with the bonnet. This was what I had told you among other things. According to you, repairs were done correctly, even though the person from Tiger Wheel and Tyre had to tell you something was wrong with the CV joint.
On my last email to you, I requested you to send me a letter, stating that your company acknowledges the vehicle has been repaired properly, and that it is safe to drive. You refused to send me this letter, and this to my lawyer confirmed that you knew the vehicle had problems but did not wish to deal with me anymore.
On the 19 October 2022, I took the vehicle for an assessment, to another well known company, and the assessor from ... insurance joined me while the car was inspected.
The owner of the company we went to, found multiple faults with the car, which has now proven to be a danger to me driving the vehicle, and he has advised me to park the car off until it can be properly repaired. Budget asked me to send the car back to your company, however I refused. So it will be going to another company. I am sure that budget will make contact with you, to resolve this from their side.
However, I wish to inform you that your company has placed me in a difficult situation, and due to your negligence, you have placed my life, and the lives of my partner and kids, and anybody else who generally travels in my vehicle at risk. You knowingly released a car that was not safe to drive, you failed to properly assess the vehicle and failed to properly inform me of the faults in the vehicle. When I complained you made excuses constantly and constantly tried to pass the buck saying you are not accountable.
based on the above, my lawyer has advised me that I am within my rights to seek legal action, and I assure you, after having given you ample chances to rectify your mistakes, I will pursue as per my lawyer's advice.
Good morning, Pinky Chabalala
I am not sure if you recall my vehicle, the Ford Figo, dark grey/black which was sent for repairs to your company through my insurance company, .... insurance after the vehicle was in an accident.
After you informed me, the vehicle was repaired, I had several concerns, and even had to bring the vehicle back myself as well as have you collect it twice.
I informed you that there was problems with the car, while driving, with the locks, with the interior, and with the bonnet. This was what I had told you among other things. According to you, repairs were done correctly, even though the person from Tiger Wheel and Tyre had to tell you something was wrong with the CV joint.
On my last email to you, I requested you to send me a letter, stating that your company acknowledges the vehicle has been repaired properly, and that it is safe to drive. You refused to send me this letter, and this to my lawyer confirmed that you knew the vehicle had problems but did not wish to deal with me anymore.
On the 19 October 2022, I took the vehicle for an assessment, to another well known company, and the assessor from ... insurance joined me while the car was inspected.
The owner of the company we went to, found multiple faults with the car, which has now proven to be a danger to me driving the vehicle, and he has advised me to park the car off until it can be properly repaired. Budget asked me to send the car back to your company, however I refused. So it will be going to another company. I am sure that budget will make contact with you, to resolve this from their side.
However, I wish to inform you that your company has placed me in a difficult situation, and due to your negligence, you have placed my life, and the lives of my partner and kids, and anybody else who generally travels in my vehicle at risk. You knowingly released a car that was not safe to drive, you failed to properly assess the vehicle and failed to properly inform me of the faults in the vehicle. When I complained you made excuses constantly and constantly tried to pass the buck saying you are not accountable.
based on the above, my lawyer has advised me that I am within my rights to seek legal action, and I assure you, after having given you ample chances to rectify your mistakes, I will pursue as per my lawyer's advice.
's updateReviewer Update
27 Oct 2022, 13:45no further news from Renew-it Greenstone,
guess I will see you in court
guess I will see you in court
's update27 Oct 2022, 13:45
Reviewer Update
no further news from Renew-it Greenstone,
guess I will see you in court
guess I will see you in court