Poor Workmanship Coupled With Worst Customer Service Ever

I am writing this to inform you that even today I am still waiting for the above matter to be resolved. I am being given the silent treatment. An email has been sent to Gary Brook & Michelle Marx by Jacqueline Senna asking them to assist and they never said anything.

Will I ever get any feedback regarding this or should resort to taking legal measures? I thought it's only poor workmanship but looks like the customer care is as horrible.

 I have been struggling to get the Panelbeater that painted my vehicle with incorrect paint to repaint it with the correct color. They finally agreed to do the rework, but before I could take the car in, I got a small accident and the bumper got Damaged. I told them about the situation and that I am going to buy a new bumper and asked if that would be an issue and they told me that it's not an issue. They even requested that I bring just the bumper so that they can paint it and I would just come for fitment. I didn't take the bumper to them because I was worried they might paint it incorrectly again. I went and bought the bumper and took it to them on Monday. All was in order and they even gave me a courtesy car. Later on Monday the lady that assisted me called me and said that the manager is refusing to paint the bumper because it is a new one. I then requested to speak to the manager who did not pick up the phone. Tuesday morning the lady called me again and said that the manager spoke to the insurance company and they agreed that he should not paint the bumper. I asked to speak to him again and he agreed this time. The first thing he said to me was that he is not going to paint the bumper and I should bring back his courtesy car. We did not agree and he threatened to use my car as a courtesy car or he would report the courtesy car as ****** to the police. He even said to me that people were poorly running this business and he's now going to run it properly. I called their head office and they told me they will follow up with the branch and come back to me. Yesterday they called me and said I should take the courtesy car back as I bought a new bumper. I asked the lady to transfer me to her supervisor and she said the supervisor will call me back. Even today I am still waiting for the call from the supervisor.