1 reviews | Active since Nov 2022
Poor Workmanship
I went to collect my car yesterday. I could not collect my car due to the poor workmanship and damage on my car. Why was I told my car is ready when it clearly wasn’t? What is the purpose of quality control? The number plate was not fitted properly. I actually don’t even understand why it was replaced as nothing was wrong with it and it was not part of the damage/claim. I could mention so many things that were not done. My tyre still has a bubble which I clearly indicated when we assessed the car with the lady (Sasha-Leigh) when dropping off my car. My other concern was the car being unstable when driving which Is what stressed to my insurance as well, and if that was checked and they couldn’t confirm it. Clips were missing, the fender wasn’t done properly!!!! The shocker was that my door handle on the drivers side is broken and Renew-it tried to blame me instead of taking accountability. When I dropped off my car, the handle was in perfect working condition and it was never reported as being faulty or damaged, as per the "booking in". I’m utterly disappointed with the level of service received from such a reputable company.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication you receive from the branch. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the lack of communication you receive from the branch. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
Renew-It Team, Always@yourservice
