Poor service, lack of feedback

I was hijacked on the 30th of December 2015. My tracker found the car and took it to the Benoni pound. A week later the insurance (First For Women) cleared it out of the pound. They advised that they will be booking the car in at their mechanic on the 08/01/2016 and keep us posted. To this date I am battling to get feedback from the people who are supposed to be fixing the car 2 weeks later. If we do not ask for feedback they do not bother and don't respond to my mails at all sometimes. <br> <br> On Friday 30/01/2016 it will be a full month without a car and they haven't even ordered spares to fix the car. We've called, emailed and did our best but this one refers us to that one and vice verse. I am struggling to get by and I need my car back. All I need is an ETA and that for sure my car will be sorted. We are fed up with running behind these people for feedback and I made it clear that I need an ETA before close of business today but they couldn't be bothered!!