Poor Service Delivery. MILANI 4 GP

I would like to express my deepest dissatisfaction with the service I am currently receiving from Renew-it Greenstone, I took in my vehicle on the 26th of March 2024, few days later I receive the notification that the replacement parts for the vehicle were delivered, Today marks the 35th day since the car has been in for repairs. On the 25th of April which was my last day of having the courtesy car, I received a notification that my car is now on stage 4/5 which is the assembly stage, which took the whole 30 days to do reach that stage.

I further called asking when will my vehicle be approximately finished so that I can extend the days for my hired car, The lady in the name of Sharon who is said to be my line of communication with Renew it absolutely had no idea of what was happening. I had to ask for her Manager(forgot her name) who was only available to speak to me after holding the phone for 48 minutes, she intervened and said there were some parts on the bonnet who were missing that they did not realize on the stripping stage(improper assessment done).

Sharon's manager promised me that the parts will be delivered on Monday the 29th of April and my car will be ready on Thursday the 2nd of Friday the 3rd.

On Monday the 29th I made several calls asking to speak to Sharon, she was never available and I left 3 messages for the call back which never happened. I also sent an email that was never rep**** to on Monday.

I had requested for the extension from my insurer and the car hire company. My insurer called me the same day, the 29th saying that Renew-it says they do not know when will they finish working on my CAR because they are still waiting for the parts, but I was told the CAR will be ready on latest Friday the 3nd of May 2024.

I called again today April the 30th, but I requested to speak to Sharon's manager and the receptionist asked for my Car's registration, I insisted that I do not have to give her the registration number but I need to speak to Sharon's manager. The receptionist put me on hold and suddenly Sharon is on the line, I gave her my vehicle's registration number MILANI 4 GP, she continued telling me of the stage 4/5.

I then requested to Speak to Sharon's manager of which I was put though and I was told wrong parts are delivered and she does not know when will they will be delivered I must keep in the wait until the next update... Remember Renew-it has been working on my vehicle for almost 40 days now. It is only after this call that my email was rep**** to.

In the other end...I am now liable for the day to day expenses for the hired car.

I request that this matter must be considered as urgent and as part of my request I would like to be reimbursed for the expenses I am incurring now as a result of such a poor service from such a prominent repairer.