Poor service at its best

What a shame hey! My car claim was approved last Thursday and I was told my car would be delivered to Renew-it within 24-48 hours. It's Tuesday now my car is still at telesure Kempton Park. When calling in I was told that my car will be there yesterday afternoon. I called again today and was told my car has not been collected yet and might just might get there tomorrow if not Thursday. How can it take you a whole week just to collect a car? How long is it then going to take you to assess it at this rate? and to repair it? So I might be without a car for two months just to have a door replaced ? This is a joke. On top of that you receive no feedback when there are delays.