Poor service

I was told by a Lady from Renew it that I will have come to pay 50% of my excess so that they can order parts for the car., that will reduce the waiting fixing period. I went to the establishment and paid the deposit and I was told that it takes 3 to 7 days for the part to be delivere. I received a call after 3 weeks of payment to drop the. on 18 July 2022, droped the car in the morning.To my dissapointment my car is still not ready and I do not understand what is causing the delay. Last week I spoke to the Manager who then said he will push for my car to be ready by last Friday. As i write this now the is still not ready and I am told told that it will only be ready next week. Why do you they contact me to drop my car at their premises if they were not ready to fix it. They sc****d my car and they did not work on it for 2 weeks. When I complained the manager said they will sent pictures and I waited 2 days for them and I had to ask for them again. Does it take a whole week to prepare for painting?. If I took the car somewhere It was gonna be back by now. Renew It does not respect Customers. becuse they get referal from Imsurance. They dont care as they know that they signed deals with Insurance companies, they dont have to look for Customers hence they treat us so bad. If I knew this before I was gonna refuse to go to them.What they forgeting is that my car was still drivable and I just needed it back to its perfect state others I could have driven it like it was. Even if I had a car hire it was not gonna work because by now I be needed to return it. I made plans and I had to cancel as my car was not ready. I am losing money everyday becuase this is a huge inconvience on my side. This is extremely bad service.I am so disgusted and I do not think I will ever want to use them again. They deserve no star all.I wonder If Insurance companies that refer customers to them ever review the comments from Customers.To think I questioned this since it is a bit far for.