EC
Elias C

1 reviews | Active since Nov 2024

20 Nov 2024, 11:26

Poor Service

I took my car in for passenger doors bullet holes repair. During the process they told me they are waiting for new doors, updated me that the new doors arrived and they are taking in for assembly. Later it was ready for collection. On the day of collection the agent and some workshop person presented the car to me. I found that the cabin was not switching on when I open the door. The car was very dirty, but because I wanted my car I took it and washed it my self. I decided to remove the door cover to my surprise the doors were not new. Took it back, the workshop manager who apparently resigned told me it was not new doors. They took the the car for alignment and it was not done correctly, the ABS and traction lights are now on and they are not responding to my calls. The cab lights is not working and the doors are not well aligned. Unprofessional service.

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply20 Nov 2024, 13:20
Official
 
Good day Elias C

 
Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
 
 Renew-It Team, Always@yourservice