Poor service

<p>I got a call last week to notify me that the parts for my car were availble and the car can be booked in. When I got there to book my car in I specifically asked to speak to a manager to find out how long the repair would take, he then told me it should be about 3 days. The car has already been in for 3 days and today I get a phone call to tell me that my parts are only now being ordered and this will take 2-3 days and my car will be ready for collecton in 2 weeks. I don't know if I am misunderstanding something but the stuff here are either very unorganised or they are simply lying.</p>