QT
Quaid T

1 reviews | Active since Oct 2016

04 Oct 2016, 12:11

Poor Customer Service

<p>I took my car in for repairs on September 6th and I still do not have my car back - its been a month. </p> <p>I was given an estimated time of completion for the last week of September.</p> <p> </p> <p>Initially I had received regular updates on my car but for the last week or two I have received hardly any updates.</p> <p> </p> <p>I have had to call in and each time I am told that the person responsilbe for communicating with me is either busy or unavalible. </p> <p> </p> <p>Please have someone provide me with regular and informative feedback.</p> <p> </p> <p>I just hope that after all this time when I do receive my car it will be correcty repaired. </p>

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply07 Feb 2017, 16:03
Official

Dear QMT

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za