Pathetic Service!!!!!

My vehicle was initially towed to Renew it Sandton on the 9th Nov and a few days later, it was moved to Renew it Greenstone. Feroze from Renew it SANDTON calls me to advise they will be fixing my vehicle and I had to advise him that my car is in GREENSTONE?? He then got confirmation that it is with Greenstone, HOW DO YOU GUYS WORK??! I then received Sms's on the 19th and 21st Nov stating that they are checking for unseen damages. For 3 days they checking for unseen damages? To date no-one has called me to advise on the progress of my vehicle which is really pathetic! My courtesy vehicle is due to be returned tomorrow (29th Nov) and I've had 0 communication on my vehicle status! I called renew it Greenstone this morning and they said someone will call me back. I'll be very surprised if someone actually does!