1 reviews | Active since May 2017
Pathetic Service
<p>-My car was taken to Renew IT by Budget Insurance mid February 2017 after an minor accident.</p> <p>when I finally collected the car end of April, I discovered the following.</p> <p> </p> <p>1. Driver side mirror was falling OFF (this was not damaged during the accident) (they put some glue and musking tape such a horrible job that I would have done a neater job myself.</p> <p> </p> <p>2. After driving the car for less than 5 KM electrical cables under the steering wheel fell off and were handing all over the place.</p> <p> </p> <p>3. There was no coolant in the car.</p> <p> </p> <p>4. Wipers were are not working.</p> <p> </p> <p>5. After 3 days with the car, it just cut off whilst driving , the car behind me almost bumped me.</p> <p> </p> <p>When I took the car back, they said it was a lose battery cable, that caused the car to cut OFF. what other things will start to fall off because of poor workmanship , within the next few months????</p> <p> </p> <p>They said my wipers are not working because of (wear and tear) - what kind of nonsense is that???. (Wipers are not an ornamental or cosmetic gadget..it a safety feature.......</p> <p>-I am not a mechanic, I guess wipers are an electro mechanical device, they couldn't show me where exactly the wear and tear is on the actual mechanical mechanism , and why did they stop working after the accident??, I never had any problems with them before.</p> <p> </p> <p>so what Quality Control did they do before releasing the car to me ???</p> <p> </p> <p> </p> <p> </p>
Good day Victor
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Greenstone @ Your Service
www.atyourservice.co.za
Good day Victor
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Greenstone @ Your Service
www.atyourservice.co.za
After reporting the case via my insurance, I was refered to Tele insure and spoke to Juan who in simple terms told me that, I must take my car to Bosch to have it fixed.
He also told me that its an Old Car so what ever is broken they basically do not care and are not going to intertain my quiries.
So much about Insurance!!!!, so if they do not cater for old cars why did they take it in?? They could have simpley said No ... I could have taken it to people who care for poor people who cannot afford NEW CARS.
1- My mirror broken.....Old AGE
2- Loose cables falling everywhere ....OLD AGE
3-Loose battery cable .... OLD AGE
4-Wipers not working ...OLD AGE.
I have to park my car until I can raise more money.. to get it fixed...
WHY DID YOU WORK ON MY CAR, IF ITS TOO OLD TO BE FIXED...Honda Accord 2.4 2004 Model....
After reporting the case via my insurance, I was refered to Tele insure and spoke to Juan who in simple terms told me that, I must take my car to Bosch to have it fixed.
He also told me that its an Old Car so what ever is broken they basically do not care and are not going to intertain my quiries.
So much about Insurance!!!!, so if they do not cater for old cars why did they take it in?? They could have simpley said No ... I could have taken it to people who care for poor people who cannot afford NEW CARS.
1- My mirror broken.....Old AGE
2- Loose cables falling everywhere ....OLD AGE
3-Loose battery cable .... OLD AGE
4-Wipers not working ...OLD AGE.
I have to park my car until I can raise more money.. to get it fixed...
WHY DID YOU WORK ON MY CAR, IF ITS TOO OLD TO BE FIXED...Honda Accord 2.4 2004 Model....
I took my car to a mechanic this weekend to have my wipers checked. After dismantling the thing, he explained to me how the whole mechanism works, and why in most instances Insurance companies do not pay for such, made a temporary fix whilst we wait for new arms going to cost me a few thousand rands…
@Juan had this been highlighted to me during assessment or before my car was handed over to me, it could have had a different effect, rather than telling me my car insurance doesn’t care about” old junk”
@ Renew it Green Stone ..when you were fixing or doing Quality Control, as a caring service provider, you could have notified me of this and quote me..rather than hand me the car…as is…. (Wipers are a safety future.
I have leant my lesson the hard way…. “Renew it Greenstone, doesn’t care about customer Safety at all, they would rather give you a death trap rather than notify you”
They fix one thing and break another in the process….
I rest my case!!!
I took my car to a mechanic this weekend to have my wipers checked. After dismantling the thing, he explained to me how the whole mechanism works, and why in most instances Insurance companies do not pay for such, made a temporary fix whilst we wait for new arms going to cost me a few thousand rands…
@Juan had this been highlighted to me during assessment or before my car was handed over to me, it could have had a different effect, rather than telling me my car insurance doesn’t care about” old junk”
@ Renew it Green Stone ..when you were fixing or doing Quality Control, as a caring service provider, you could have notified me of this and quote me..rather than hand me the car…as is…. (Wipers are a safety future.
I have leant my lesson the hard way…. “Renew it Greenstone, doesn’t care about customer Safety at all, they would rather give you a death trap rather than notify you”
They fix one thing and break another in the process….
I rest my case!!!