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Yasmin K

1 reviews | Active since Sept 2017

16 Sept 2017, 14:37

pathetic!

They have a system where you SMS a number and the service person calls you back. 5 different SMS, not one call back. They tell me to collect today, I go all the way there but car is incomplete. I leave with incomplete car. An hour later they SMS to say all repairs are complete - but they are still fetching car on Monday to fix things. Beyond pathetic. Manager lies, but call recordings show the truth. Incompetence, lies, incomplete and dirty car. All for a minor repair, still not done after a full month. Disgusting. I ask to speak to his superior, he says he is trying to get him on the phone and disappears, never returns. And I must still pay excess for the release of my incomplete car. Sies.

0
Replies (3)
Renew-it Greenstone
Renew-it Greenstone's reply18 Sept 2017, 16:01
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. The matter is currently being escalated to the Service manager


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

YK
Yasmin K's update19 Sept 2017, 12:59
Reviewer Update
Good day I did contact your service desk first thing on Monday morning. They promised I would be contacted by the manager but that hasn't happened. No apology, no feedback, nothing. Just deafening silence from Renew-It. This is shocking given that I also emailed the manager myself. No acknowledgement of the email, not a word. Where is the feedback on the lack of communication and lying staff members (which proof of emails and sms's I have already provided)? Not only does Renew-It offer the WORST service, they won't even acknowledge it or provide feedback.
YK
Yasmin K's update28 Sept 2017, 07:47
Reviewer Update
Just let you know - STILL no response from Renew-It Greenstone, not even a phone call from anyone at Greenstone at all!!! Where are your service s****s Greenstone? And why bother having a service desk when they promised me a response in writing by yesterday but have not provided one. ABSOLUTELY PATHETIC What is your response to this?