Part broken off and not replaced

Good day

Their service is appalling.

I took my car in for repairs on the 13th of November 2017 for the replacement of my rear bumper of my Volkswagen Polo after an accident. I got my car on the Saturday 25th November. I noticed the Sunday the 26th of November that the lever handle of the passenger seat for adjusting the seat forward or backward was broken off. I reported it to Renew-it, and only heard back from them the end of the week. On the 3rd of December 2017 I received an email from Dirk Van Heerden confirming that they have checked all the photos and took responsibility for breaking the handle off.. He said that they would order the part and replace it.

After that they were very quiet and I struggled to get hold of anyone. Continued promises where made and they never delivered on them. It has been over 4 months and the part has still not been replaced. HOW CAN A VOLKSWAGEN PART TAKE THAT LONG TO ORDER!!!

I will never again make use of their services, nor will any of my family members or friends.

I hope they loose their accreditation with Volkswagen.