Miss Treated By Renew-IT Greenstone

I'm very disappointed with Renew-IT Greenston. Below is my experience.

I had an accident on the 27th July 2017. The accident was not serious so I could still drive the car and I was not hurt. My car was hit on the left side damaging the front and back left doors. I reported a claim with my insurance then (Auto & General). On the 31th July the insurance sent First Road to pick up my car for repairs. The car was taken to Telesure storage yard on 24 Pomona Road, Kempton Park for an assessment. The car assessed and taken to Renew-IT Greenstone for repair. Renew-IT arranged the towing. I received my repaired car on 29th August and noticed three items were missing from my car: 1) Tow hook 2) Two headlight washer covers. I reported immediately to the consultant (Jacqui) who was helping me and I was told that they received the car without the missing items. I followed up with First Road immediately and they have insvestigated and confirmed that the car was delivered at 24 Pomona Road with all items. I was shown the pictures when they collected my car from me and when they delivered to telesure yard, indeed the items were on the car. I then went back to Renew-IT and was allocated to another consultant, Dirk van Heerden (Rework Consultant) for assistance. This was after days trying to get an answer from Renew-IT. Dirk searched for the missing items and managed to find only the tow hook which I was initially told they have not received it. He then showed me the pictures when the vehicle was delivered to them and the headlight covers were already missing. Renew-IT referred me to back to First Road and they referred me to Telesure. Telesure showed me the pictures and confirmed that the items were on my car when Renew-IT collected my car from their telesure. I was then referred back to Renew-IT and they still cannot answer me not even taking responsibility nor leadership in investigating my problem. Noted that I received my car from them. I have contacted, Auto & General last week for assistance but not success till now. I'm have been doing this for over two weeks being sent from pillar to post as a client, I'm tired and frustrating for the way Renew-IT is been handling my case, IT IS VERY FRUSTARTING.

I DO NOT condone the MyWay email saga but I feel that companies do not take us clients serious as individual when a we raise our concerns with them. I'm just a single individual trying to fight with huge companies at my level and I think that is why they take advantage of us unless we bring this to the public attention. It is very frustrating. I need your help and contact them so that they can explain what happen to my missing items and take accountability. Thank for your time I trying to understand my case. I have included all the correspondences I had with all involved parties. Regards Osvaldo Simba ********** 114