Kaycey Cheek you are the star

Kaycey Cheek you a good face for Renew-It Greenstone.

My bakkie was with Renew-it Greenstone panel beaters for 7 days. I didn't have the cartesy car on my insurance. So I was without a car. I called my Urbersure insurance brokers to ask the Renew-It Greenstone stuff to attend my bakkie as the accident was just a minor accident. And I felt it shouldn't be taking that long to fix it. Instead they just gave the same feedback I could've get from the panel beater. Sometimes they wouldn't even bother calling me back. I called Auto & General to no avail.

Last week Friday, I logged into the Renew-It FastTrack system and according to the system the car was ready for collection.

I was like oh finally. I thought let me call them to confirm. And Kaycey answered the call and I gave her my car registration. She told me no the car is still in assembly according to her system. I couldn't believe her. She confirmed indeed with the service manager that the car is still in assembly they are still waiting for the additional part which is a headlight. The person that was assigned to my claim was off sick. Kaycey offered to assist in her absence.

Out of my frustration I requested Kaycey to asked the assembly department to put back all other ordered parts and the bumpers back and I will collect my bakkie the following day and I will returnthe car as soon as they orderedthe headlight. Reason being I paid half of the excess to avoid the delays. Now I'm still waiting after 7 days.

Few hours later Kaycey told me the new additional part a headlight has been received and the assembly guys are busy with my car. That was Friday the 17/06/2022. On the 20th Kaycey Cheek informed me that my car was moved to polishing and on the 21st she told me it was moved to Quality Check. Few hours later she told me my car went to wheel alignment, before the end of the day she told me my car was ready for collection. I mean she keep me updated of each and every time.

Such dedication, it took Kaycey Cheek involvement 3 days to have my car ready after waited for 7 days before. I was frustrated and making demands to her as any other customer. And she serviced me with absolutely nothing but the best customer service that. Her understanding is out of this world. Her talk is her action. And yesterday I got my car. Kaycey Cheek you are amazing, please keep doing the great job and may God bless you