VD
Vinny D

1 reviews | Active since Apr 2022

16 Apr 2022, 11:11

Incompete manager with a very unsatisfied service

I'm very dissappoint with this company, everything was going even though the repairing time of my vehicle took so long where I ended up personally assisting in terms speed up the process as well

The reason I'm not happy , when I came and pick up my car on the 4 April 2022, visual inspection was done but testing my car with greenstone technician (Sasha)was not done and of which thats a mistake if done and makes inspection in complete..

Well I took my car and I drove it, unfortunate nothing much I've done on the car cause I've pick it up late and also the weather was not fine...

The following that when I started to do a thorough inspection on the car.. Then I have picked up that they was cover that was left in car that I was not sure where are does it belong , wiper was not working properly, Bluetooth was not working, light under driver seat was loose...

Then I tried calling them but every time they picked the phone the line just get cut off.. While I was trying to get hold of them I was also checking if the car everything is still fine..

Fortunately I found out that everytime I drove a speed of 120 km/h the car start to vibrate.. Then I thought it was something to do with tyres since it was also part of repairs according to the assessor report.. Then I went to the garage and check the pressure only to find that everything was well..

Then since that is the serious problem I started to call again but I failed to get hold of them , then I finally send them an email , and stating all the problem I'm experiencing...

Then they rep**** and told me to return the car for inspection with what the call their QC ( quality controller) of which their QC was not there when I pick up my car..

Went back on 13/04/2022 for a second inspections , they've check the car and managed to repair and order broken stuff and they couldn't check the wheels cause I was going to be late for an appointment I was having with my doctor .

Then we agree that will take the car to Tiger Wheels on the same day or the following day of that will be the 14 /04/2022..Then all was well, remember every was paid and I've got a one year warranty in what they have repaired...

Then came back the following day , I personally took my car Tiger wheel cause they have arrange everything and told me that cost will be theirs since I've got 1 year warranty.

Then the technician inspected my car and find that my two rims were bend. Then I took the car back to them and ask the m what going to happen now?

They ask me to wait in their waiting room while they decide.. Then came and they told me again to drive to another specialize company deal with rims call Wheels Collision cause they are the one who were repairing my rims...

Drove there , inspection was done and they found the same problem and the same problem as well..Went back to Renew it and they ask me to wait for their so called *********** and arrogant manager who told me that they will not fix those rims cause according to them it's a new fault..

Then since I've got a got a tracker, I ask for the trip report after the rims were repaired and I found that that have been driven 70km after the repairs was done on the car.

Then I asked for the second report after the car was driven after the rims was repaired cause according to the tracker company , my car was driven 70km to several destination cause that will prove that the car was still fine or not...

But they fail to give me that report , insisted their are talking about the report that was made on the 10 /03/2022..

Now since their are very smart and refuse to fix my car after they've been paid R91000 to repair my car can you please help me , cause I'm tired of this whole nonsense...

Thanks your quick respond will be much appreciated

Regards

0
Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply19 Apr 2022, 08:48
Official
 
Good day Vinny,
 
 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to management at Renew-It Greenstone who will be in contact with you .
 
 Renew-It Team, Always@yourservice