TL
Thabang L

1 reviews | Active since May 2012

18 Nov 2022, 18:45

HORROR EXPERIENCE RENEW-IT GREENSTONE

What a horrible experience :( ,I was advised by my insurance(Auto and General) to take my car there for repairs and for the 1st full week I never got any update on the progress of the car, 2nd week on Tuesday that's when I got an update that the car is waiting assessment that alone should have been a huge red flag. Fast forward a week and half later I was called to come collect the vehicle, to my shock my car has a new dent on the front bumper , car roof is filled with scratches almost like they were keeping tools on top of the car while doing panel beating work, the car has small chips all over the body, I raised all these issues and I was told they are going to investigate and Katelyn promised to get back to me on the same day and that was on Wednesday 16/11/2022 , 3 days later Friday 18/11/2022 I'm still waiting and no one seems to care cause ohh well I have already paid the excess. NOW I"M GOING TO MAKE SO MUCH NOISE SOCIAL MEDIA I WILL MAKE SURE EVERY1 KNOWS HOW RENEW-IT GREENSTONE TREATS THEIR CUSTOMERS UNTIL MY CAR IS FIXED

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply21 Nov 2022, 12:47
Official
 Good day   Thabang,
 
 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the lack of communication you receive from the branch.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to management at Renew-It Greenstone who will be in contact with you.
 
 Renew-It Team, Always@yourservice