Horrible service received from Renew-it Greenstone

I had a horrible experience with Renew-it Greenstone. The company stayed with my car for 6 weeks, idle at their workshop. The company waiting for me to make noise before they can attend my car. After I made noise, that when I was told that they only realized on the assemble point that my car needs door handle and other locker staff. What surprised me is when I brought my car to them, handle was not working, you could not open drivers sear, when you need to drive it, you were supposed to open a passenger seat and jump on drivers seat. How do you not know that handle needs to be changed.

Secondly, the adviser assigned to me was not giving me comprehensive feedback. After multiple emails sending to them, they advised that my car will be ready for collection at 16h00 on 27th March (7th week). I told the adviser that I won't be able to collect at that late, she was not gappy with my answer. I asked if I collect tomorrow rather (28 March 2024), adviser said if you are collecting tomorrow, you need to come early in the morning because they are working half day. I made sure I came very early on 28 March, I arrived there at 07h20, before they opened as advised by Teagan, guess what my car is not ready, and I was not told. The handle is not even painted. I was told to wait few minutes while they are painting my handle. Guess what, I had no choice but to wait and I was supposed to br at work in the next hour. I waited for them, 10h30 they called me saying my car is ready, when I check, door handle is not aligning, it not sitting well as other 3 handles of the car. The paint is not the same as the car. It also has a bump showing it was a rush job. I complained again, they said give us 10 minutes, they will fix it. After an hour they came back, still handle was not aligning, I even asked the guy who was handing the car to me, that on your eyes do you see this aligned, he was shy, and told me that my sister, yes it is not aligned because it is not original handle it is a piracy handle as we could not find the original part. Was very shocked that this information was not transparent to me until I asked multiple times why it is not aligning. Bare in mind when they called me, and they said my car is 100% fixed. So, if I did not point that misalignment of door handle, I was going to fetch my car and stay with a piracy handle as the information was never shared with me.

Second thing, my car had scratched at the back of the right-hand side, and it had a space. So This panelbeater only painted and never close the space between back bumper and fender, the only time they saw that is after I pointed to them, why do they wait for me to tell them on how to do their job? Then they said I must also give them time so they can fix it, again when they arrive after another 30 minute it was not fine, fender was on top of the bumber not aliging. I told them it is not aligned. I told thre guy to check otherside, he will see difference, he did and went back again. I even told them that this car was not ready for me and asked how did the quality person approved this car as you see it is not ready and it was a rush job, the guy who was assisting me agreed with me and told me that it was not him who was doing quality check, the person who was doing that is not around. To my surprise, I got sms that my car had passed quality while I was at panelbeaters. So when did the quality person left???? No answered. So I was told that they would call me once my original handle is fine. I then left, and everybody who was there knew I was not happy with the work they performed there. When I arrived home guess what, on front bumper it has a green paint 😭. Meaning there was a green car that was painted next to my car, and the person painted it touched my car with a green paint. To my surprised my car was washed and polished, so the person who was washing the car never noticed that? And I did not check my front bumper because it was not damaged, and I had many back and forth with them where there were damages to have time to check everything even those parts that were not damaged. They scratched the handle of passengers door that were not damaged. I wonder if they will own up to these mistakes they have made. I spent my whole day there correcting them and they the plan was I am collecting and leaving to work. Bit left they premises at 14h30 😡.

With this bad service I received, I wonder if I will be called for the original handle that is in back order, and I wonder if they will fix this green paint and passenger handle. I will never suggest this panelbeaters. They do not take their business or work seriously. I'm very disappointed.