Horrible Service Delivery in a Least Expected Place

When my insurance first advised that my car will be booked in for repairs at Renew-it Greenstone, I felt relieved that it would be with a brand which I have known to be reputable (referring to Renew-It Sandton) and so I wouldn't think to get anything less from their outlet branches. Was I wrong, I collected my vehicle from them on the 26th October, all was well until 2 days later my car had a breakdown for a burst thermostat, my car had to be towed back to Renew -it Greenstone where it took them close to 3 weeks to admit that it was accident related and that they did not fix the vehicle properly.

After this admission was cleared, I was then told to collect my vehicle from them on the 6th December 2017 anytime from 10:00am onwards by a gentlemen by the name of Gary Brookes. Upon arriving at 10:00am promptly I was told that they service advisors were in a meeting and that I had to wait for further assistance (Mind you, I work in Pretoria and I had a meeting scheduled for 11:45am), while waiting I was speaking to their other clients and was surprised to hear that they went through the exact same experience as I did (vehicle was fixed and then had to be returned).

Eventually, Gary attended to me and told me that my car was not on the premises and that it would be delivered, making me wait for another 20-30 mins further. At this point, I am already annoyed and worried that I will be late for my meeting. When the car eventually reaches their branch, we only checked that the car started because that was the issue from the start. I hadn't assumed anything else would be an issue but I was wrong.

As I am driving to Pretoria, it was raining and I noticed that my back wiper was missing its rubber component, they took this off and I was fuming, I couldn't understand why and what that had to do with anything. I immediately notified my insurance and they told me to double check for anything else. Sure enough I checked and my Spare tyre was taken out too.

Upon notifying Renew-It about this, it has been nothing short of a hassle to get them to return this, each time its we will look into it. What really triggered my complaint is that they even completely **** to my insurance and told them they spoke to me over the phone and advised that they are working on the matter, which is completely untrue, I had not spoken to anyone from Renew It since I collected the vehicle.

It is now 6 working days later and still, I do not have my spare tyre nor do I have my wiper back. I am supposed to be travelling with this vehicle with no spare tyre?

This service has been horrible, horrible, horrible!