Ghost Consultant

Renew-it Greenstone sent me a text on 8th March, informing me that my vehicle was with them for repairs. I was allocated a service consultant (Lechaan), and told that regular updates on the progress of repairs would be maintained. I initiated an email, requesting an expedited process due to work commitments but was told it would not be possible. After a lengthy explanation, I understood that very well. The last update received was on the 10th after a second assessment was completed, again with assurance that Lechaan would give update every 3 days. I have not received a single call from Lechaan, and she/he is always not available when I call in for updates, resulting in me speaking to everyone else except the appointed consultant. I have had to rely on the online chat system, which has different consultants all the time!! This can be very frustrating, adding on to the stress of not having a vehicle at one's convenience.