FRUSTRATED and PATHETIC SERVICE

I'm writing this review to express my frustration with this company. I brought my vehicle in for repairs on September 12th, and now it’s October 16th, which means it has been a full month without any progress on my car. What really frustrates me is the poor communication; I have to repeatedly reach out to the service advisor named Sharon. She's often unavailable to answer calls, and I'm told she will return my call, but that never happens. Each time, I hear the same excuse: "WE'RE STILL WAITING FOR PARTS." I'm starting to suspect that the story about the parts being unavailable is just a fabrication. I even asked if I could take my car back and drive it as it is until the parts arrive, but I was told I couldn't because they had already stripped the car. Why strip the vehicle when they have no idea when the parts will be available. There's absolutely no sense of urgency whatsoever. I'm utterly disgusted by their level of service and I'm now sick and tired of waiting.