1 reviews | Active since Mar 2014
Fix my car
Renew it in green stone gave me a painful and terrible service. I have never experienced such a bad and *********** experience by renew it green stone. I never thought I would expirience such a behavior from a big company like this but I was wrong. They proved to me that as a black female you will always be treated like you don't know anything especially when it comes to cars. My car was taken to renew it green stone by the insurance in January to be fixed and a couple of weeks later I had the issue with the same parts that were replaced and I was told to keep on driving the car for a while it's because the parts are still new they are getting used to the car I did that but I realized that the problem is still persisting and I called renew it and they said they will send the driver to come pick up the car and take it back so that they can replace the parts I waited 2 weeks for them to send the driver before my car was taken. Eventually they did come pick up the car in jhb cbd to green stone to go replace the control arm and the brakes, a week passed without anything from renew it and I call after 8 days of my car being with them and I was told to come through to green stone and I told them I can't as am at work and that's when I was informed that my car broke something in the engine and it's no longer running I couldn't understand why as my car was working fine a week ago. I have been send from pillar to post by this people and now it a month my car is still with them not fixed and I pay for a car that is now owned by renew it. I am so I convinced and take for a fool by this people as they think they can take advantage of me as am female and I might not know much about cars
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. The matter is being escalated to the Operations Manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). Good day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. The matter is being escalated to the Operations Manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). Good day
