EXTREMELY POOR SERVICE AND VERY SLOW REPAIRS

I delivered my car on 20 February2023 to Renewit, Greenstone for the repairs. From that day (20 February 2023) of my delivery I never received any communications with regard to the repair progress. My car was just kept in their premises for two weeks without being attended to. Two weeks after that I contacted the repairer to check the status, however I was told "the car is still on the second assessment to see if there are unforeseen damages in the car". Week 3 I called again and I was then told the car passed the assessment process and they will be now ordering the parts. Today marks a full month but nothing has been done in the car, the status still shows "We still waiting for the parts ordered". 1) Why do you accept jobs if you know you have a lot in your plate and you cannot meet a turn around time? 2) Why does it take such a long time to fix a mere rear bumper? are you manufacturing or you ordering the parts? Please show some respect to your clients and treat us with honor .