EXTREMELY POOR SERVICE

My vehicle went in for repairs on the week of 17 Nov 2025, and today is 03 Feb 2026. The vehicle is still with Renew-It. The only time I get an update from Re-new-It is when I make inquiries about the progress of the vehicle repairs. I sent Ntombi from Nedbank an email yesterday, hoping she would assist; unfortunately, nothing from Nedbank. Today I phoned them, and Francois answered the call, only to put me on hold and came back saying Renew-It sent me an email. Furthermore, he said parts take forever to place and get. I suppose this means it can take a year or so until the vehicle is fixed. The email I received from Renew-It was sent to me three days after Dillo had asked his colleagues to communicate with me. I received this email because I was making a follow-up on Renew-It's WhatsApp platform. There is an option where you send the automated message to the service manager; this is how they got to send me the email. I sense that Renew-It is prioritizing organizations' vehicles and the others. As for Nedbank Insurance, there is no customer care after handing the vehicle to their contracted repair shop. They leave everything to you, and honestly, I have no contract with Renew-It, but with Nedbank.