Don t Renew IT

I would like just to bring to the Budget / Telesure attention that I am utterly upset with the service received from Green stone. There is no communication until you have to be calling them everyday. The system they use sms to communicate doesn't work. When I took the car I advised them about the light and the assessor at Renew it saw it and told me that right light was not authorized. I told them it was part of the accident. I don't want to be a number that they have to just shut up. I would have not sent the mail if I received what is called good customer service. Which I received from the start of the claim. When the second process start they took long to call me and advise where to from here. I actually made sure that I have to do my bit and make it easy for us all.

Yet when I collected my car it was still not done. If you can have a look at how long I am going to wait for a response currently I collected my car on Wednesday and still since than no one advised me what happens next. What is so funny is that yes I was advised that my car would be ready between 12:00 and 13:00. I got there at 12:40 and still she asked me when my car is suppose to be collected. I sent her an email with the proof of payment the day I made the payment and was not told that the payment was allocated, until I called. She on the day of collection went to the manager to ask for a discount which I didnt get cause I paid it in advance already for not wanting to have trouble when collecting my car. The manager told she can give me the discount of R500, she came back to me and I told her that I paid everything and she than had to email you while I was there about the light. I don't ever want go back to Renew it if ever I have a choice. I am happy with the repairs done but service wise I am sick to such a core that I have only once spoken to a manager Deon Solomon. But still everything I complained about was just told it is escalated to a manager but till this day. Nothing dololo.

I don't think it is fair for paying customers to be treated as such. I paid my excess well in advance because I was told to do a pre order. funny enough that did not help me at all. So now I have to go back to Renew it. just to get the light replace after my car was taken from them knowing that which I expected it to have been completed when I collect.

I serious hope you do forward my mail to them and something gets done.

Regards

Chetwick Wagner