Dissatisfaction repairs

l am writing to express my extreme dissatisfaction with the recent repairs done on my vehicle by your panel beaters (Renewit Greenstone) My car, Toyata Rush( JH 74 FX GP) 2018 model). I was involved in an accident and was taken to your recommended panel beaters for repairs. I was assured that the repairs would be done efficiently and to a high standard. However, upon my arrival to collect the car, I was shocked to see that the repairs were not done well and the car was in a worse condition than before. I have attached the images images of poor workmanship to your refference.

The paint job was sloppy, there were visible dents and scratches, and some parts were not properly reassembled. It’s as if the panel beater was under budget and didn't want to replace my car with new parts. It is clear that the work was rushed and not done to a satisfactory standard. I had already paid the excess amount of R6700 as required by my insurance policy, expecting that the repairs would be completed properly. I was rushed and told that if l don’t fetch my car today l would be charged for storage, l had to take an early flight to Jhb to get my car, only to be inconvinieced further. I demand a refund of the excess amount paid as the work done on my car was substandard and unacceptable.

Furthermore, my car has been with the panel beater for over a month, and I have been left without a vehicle to use in the meantime as l don't have the curtesy car. I request that you provide me with another car to use while my car is being fixed properly by competent professionals.

I expect a prompt response to this complaint and a resolution to this matter. I trust that you will rectify the situation and ensure that my car is repaired to a high standard without any further delays.