Disappointing service

My vehicle has been with Renew-it Greenstone for over 3 months and cant be repaired because they can't track down the spare parts.<br> The vehicle in question is a Mahindra Bolero.<br> I contacted Mahindra Head office to find out what the delay was and they rep**** that the parts were waiting for collection.<br> Firstly, I dont see why it is left up to me as the customer to run around and do Renew-its leg work for them and secondly, Jaqueline obviously doesnt take her job seriously as she never returns phone calls or emails.<br> This is totally unacceptable behaviour from someone who is supposed to be a customer liason officer.<br> She cant be held fully responsible however, as Craig Solomon, the parts buyer and Jerome Burnham at Multifranchise are also at fault.<br> <br> I suggest that you all contact Mahindra and sort this mess out ASAP <br> Her contact details are as follows<br> <br> Jolene Barun <br> Customer Care Manager<br> Mahindra & Mahindra SA (Pty) Ltd<br> <br> Tel: +27 (0) 12 *** <br> Direct: +27 (0) 12 ***<br> Fax: +27 (0) 86 ***<br> e-mail: [Email Removed] / [Email Removed]<br> Web: [URL Removed] / [URL Removed]<br> <br> <br> <br> <br>