Disappointed customer

The information from Teagan is rather vague and i need to followup with him/Her regarding updates. I don’t know how the business is ran but this is rather not what I expected. I'm really disappointed Teagan doesn’t update me on anything, first when she had to send someone to collect my car she had excuses and no update, I had to actually take my car to Renew it cause Teagan’s explanations were not making sense. Now my car is at the repairs and from the look at things I don’t think any repairs have been started. Who are you expecting to pay an instalment for a car that is seated in your store room. I’ve called twice today asking her the progress and she’s giving a run around promising to call but don’t call. I am disappointed and I need my car to travel this December. I am not going to wait for you to open in January.